To return goods, the customer is liable for all return shipping costs except in cases where goods are faulty, in which case they will be reimbursed to the customer where appropriate. Once the goods are received back in our warehouse, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Please return merchandise items in their original packaging to;
FAO DrinkKit Returns,
Biz Hub Tees Valley
Belasis Hall Technology Park
Regarding any beer, if there is a problem with your order, items are faulty, or you wish to return goods for any other reason, please contact us at firstname.lastname@example.org and send photos where appropriate.
If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact our help desk at email@example.com and we will issue either a resend of the order if every item is in stock, or a full refund, whichever is preferable.
Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.
We cannot accept responsibility for delivery problems if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.
As our online gift vouchers are issued as a code (sent automatically upon placing the order) we are unable to offer a refund on these items.
This does not affect your statutory rights.